Just a quick update to let you know that planning for the Service Delivery All In in June is progressing. We will advise those of you that require travel and accommodation of the process in the next few weeks.
Here is a snapshot of what the two days will involve. As part of the planning we will be seeking your input.
Strengthen Connection
Build relationships across teams, locations and roles
Build Understanding
See how Service Delivery works as one connected system
Shape the Future
Agree the priorities and ways of working that matter most
What to expect
Day 1 focuses on the future — exploring what Service Delivery could look like under the new operating model and where the team wants to head
Day 2 focuses on the current system — working through real operational challenges and agreeing what needs to change
Interactive, conference-style format — stations, scenarios and group activities rather than presentations
A practical AI session to build confidence and explore how AI can support our work
Before the event we will ask for your input through a short interview and survey so the content reflects your priorities